AI and digital workflow solutions for Australian SMEs. We help you automate routine tasks, connect existing systems and give your team more time for customers.
Clear scope. Transparent pricing. Advisor-led delivery.
Start with a task that takes too much time, creates repeated work or slows down your customers. We assess the fit, agree the scope and build around your existing tools.
Help customers get answers and reach the right person.
Answer common questions, capture enquiry details and connect appointment requests to your existing process—with staff taking over when needed.
Examples: service FAQs · enquiry routing · booking assistance
Spend less time copying, checking and formatting.
Extract agreed fields from documents and prepare structured report drafts. Keep review steps for missing information and outputs that need human judgement.
Examples: form extraction · report drafting · document classification
Find useful answers in the information you already have.
Help staff search approved procedures, policies and product information, with source references and access matched to their permissions.
Examples: SOP search · staff FAQs · product knowledge
Move work between systems with less manual follow-up.
Connect forms, email, CRM and reporting so information moves through agreed steps. Use automation where rules are clear and AI where interpretation adds value.
Examples: lead capture · approval routing · scheduled reports
Practical workflow coaching and clear usage guidance can support adoption. Training needs and deliverables are agreed as part of your project scope.
Illustrative applications. Integrations, data readiness and human review requirements are assessed before a proposal is agreed.
Explore our existing case studies: the business problem, what we built and the results reported for each project.
A neurological care clinic needed to reduce the manual work involved in preparing assessment reports.
SHIOQ built a pipeline connecting assessment-data processing, bilingual report generation and formatted document output.
The existing case study reports 60–75 seconds per report, 68% lower AI costs and production delivery in eight weeks. These are project-specific results.
A people-and-culture consultancy relied on manual assessment setup, scoring rules and individual candidate write-ups.
SHIOQ connected company-culture inputs to tailored assessments, scoring and branded report delivery.
The existing case study reports delivery in two weeks, assessment setup reduced from days to minutes, and candidate-report drafting in ten seconds.
When the reception desk is unattended, common visitor questions about where to register, opening hours, floors and documents go unanswered.
This demonstration puts a conversational AI avatar on a kiosk or reception screen, answering approved common questions by voice and on-screen text and directing visitors to staff when needed.
A demonstration build showing the capabilities available. It is not presented as a client deployment or measured business result.
Front-desk staff repeatedly answer questions about hours, services and appointment availability.
This demonstration combines voice and messaging in English, with calendar booking and handover to staff.
A demonstration build showing the capabilities available. It is not presented as a client deployment or measured business result.
Start small, commission a custom build or plan a broader transformation. Each option stands on its own—you do not need to buy them in sequence.
For a clearly defined task using data you already have.
For a task that needs custom logic or tailored integration.
For teams choosing where to invest and what to build first.
All prices in AUD, excluding GST. Scope, delivery dates, payment terms and any third-party costs are confirmed before kickoff. Starter uses prepared data and existing integrations; Build covers a scoped custom workflow. Plan includes strategy and implementation, with the final fee based on scope.
Your proposal makes four things clear before work starts.
The task, deliverables and acceptance checks.
Project fee, schedule and external costs.
Required information, permissions and review steps.
Documentation, account access and team guidance.
A focused conversation about your team, your workflow and what you want to improve.
Define the deliverables, price, timeline and success criteria before work begins.
Work through delivery together, review the result and agree any ongoing support.
AI strategy and technical delivery, direct from the principal advisor.
Principal Advisor
Wilkins brings over 20 years in technology and more than a decade in senior digital transformation roles across pharmaceutical, medical technology and shared services organisations. He founded a global automation Centre of Excellence for a Fortune 500 medical technology company and led the global analytics and automation capability of a top-tier pharmaceutical group. With a software engineering foundation, he combines AI strategy, responsible governance and hands-on delivery to turn business priorities into practical solutions.
Delivered through enterprise automation over three years, from a global automation Centre of Excellence that he founded and scaled.
Potential savings identified through spend analysis, quantified and prioritised so that leadership could decide where automation should go next.
Finance, HR, IT and supply chain shared services supported across more than 30 countries, with automation built for global scale.
Over 20 years in technology, including more than a decade in senior leadership, on a software engineering foundation that keeps delivery hands-on.
Recognised for enterprise automation innovation at a Fortune 500 medical technology company, where the automation programme he founded scaled globally.
Two corporate innovation awards for automation and process improvement, recognising programmes that removed manual work and shortened operational cycles.
Contributed to two organisations recognised in the SSON Top 20 shared services rankings, first in 2018 and again in 2022.
One of five global enterprise case studies featured in SSON’s 2017 intelligent automation market report, documenting the programme’s approach and results.
No. Each service can be commissioned separately. Start with the engagement that matches your current needs.
The A$4,000 starter covers one workflow, one existing integration, prepared client data and one revision round, with acceptance criteria agreed before kickoff. More complex custom integration is available through the A$7,500 Build. For Build, the existing terms remain: A$3,750 deposit, A$3,750 balance only on meeting signed success criteria, and a deposit refund if those criteria are not met. Starter payment terms are agreed separately.
We review your systems, data access and integration options during scoping, then agree what is feasible before building.
We agree data access, hosting, permissions and human review requirements as part of each project’s scope.
Bring one repetitive task, how your team handles it today and the result you want. A sample with sensitive information removed helps us understand the workflow.
Model usage, hosting, messaging and third-party licences depend on the solution. The proposal identifies these costs separately from the project fee.
Code ownership, licences, account access and handover responsibilities are agreed in writing before work starts. Third-party products remain subject to their own licence terms.
We agree the walkthrough, documentation and coaching needed for your project. The aim is a workflow your team understands and can use confidently.
Bring us one task your team repeats every week. In a free 30-minute conversation, we will discuss whether AI could help and which next step fits.
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